Returns Policy

30 Days from Invoice Return Period | TileMart.com
Last updated March 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund (minus shipping), store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

A Return Request must be submitted within 30 days of Invoice. Once approved, all returns must be Postmarked within thirty (30) days of the purchase date - Buyer pays for Shipping. All returned items must be in new and unused condition, with all original tags and labels attached.

All Shipping Costs are paid are the Buyer and is Non-Refundable.

 

DAMAGE FROM TRANSIT

In case of damage from transit, please let us know via email, along with images of the damage, within 15 days of receipt.

For images, we require:

  • in Unopened state - clear, full view of damaged outer packaging
  • in Opened state - clear, full view of damaged item(s)

After review from our Customer Service Manager, every situation will be processed on a case by case scenario.

 

RETURN PROCESS

Customers can submit a return request by logging into their customer account on our storefront, finding the order they wish to return and clicking the Return Items link. Note that customers will not be able to submit a return request for an order that has already been refunded or partially refunded.

 

Example order with the Return Items link highlighted

 

Next, customers will need to specify the Qty To Return, Return Reason, and Return Action. They also have the option to leave a comment.

Example returns form

 

After submitting the request, Customers will see the Return Instructions per Return Policy and will receive a confirmation email.

Please note, the Customer will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return back.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. All Shipping is Non-Refundable. Please allow at least three (3) days from the receipt of your item to process your return or exchange.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If item was found to be in a different condition other than sent by our warehouse, we may choose to do one of the following:

  1. Contact Buyer regarding Condition received by our Returns Department
  2. Give the Option of either,
    • Return the item back to Buyer (pending repayment of shipping cost).
    • Provide a Refund MINUS a Restocking Fee between 15% to 50% + Shipping cost initially paid by Buyer

 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Clearance Items
  • Special Order Items
  • Returns AFTER 30 Days of Invoiced Purchase
    • On a case-by-case basis, we rarely may elect to accept returns, however, only a store credit will be issued after deduction of both a 25% restocking fee & all shipping fees related to that particular order.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please immediately take photos of:

  • Outer Packaging
  • Item in question

We will require these images when you contact us of defect or damage. If this is a shipping damage, we may request that you cooperate in filing an insurance claim for the item(s).

Please Note

● Up to 50% restocking fee will be charged for all used / damaged returns upon our discretion.
● Sale items are FINAL SALE and cannot be returned.
● Item's must be in New, Unopened Condition along with Non-Damaged Original Packaging and/or Accessories...

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
CustomerService@TileMart.com


Why Buy from Tile Mart?

From Start to Finish
Stress-Free Tile Project

Tile Mart is Devoted to offering Excellent Customer Service throughout the Entire Purchase Process and Incredibly Low Prices.

Seen a Lower Advertised Price for one of Tiles?
Just Contact us with the link for that item along with a link to our Product Page and we'll try to Match It!

3,000+ Items In Stock & Ready to Ship!
Nationwide Distribution!

Unbeatable Sample Purchase Program
Dedicated Service Team
Competitive Pricing!

We Offer Tiles in Sheets, Cartons, and Pallets!
We offer Tiles in Sheets! | TileMart.com We offer Tiles in Cartons! | TileMart.com We offer Tiles in Pallets! | TileMart.com

-

Our eStore Products

Order from one of the largest distributors of various tiles on the West Coast with Decades of Tile Experience.

We carefully select all of our items we put online for sale for both quality and price.

All items are shipped promptly from one of our strategic warehouse locations within the United States.

Shop All

-

Professional Trade Program

Interior Designers, Architects, and other Trade Professionals in the Industry are welcome to join our Exclusive VIP Trade Program.

Our VIP Members will enjoy Exclusive Trade Pricing and Tailored Services for every Member.

In the near future, our VIP Members will be allowed to visit our Showroom and request Local Pickup from our Southern California location.

Apply Now

-

Flat Rate Sample Pricing

Samples are either $4.99 or $9.99 per piece with Free US Shipping!

Buy 5 or More Samples and get an additional 35% Off, including Free US Shipping.

VIP Trade Accounts will have different individual terms based upon past purchase history.

Buy Samples

-

Flat Rate Domestic Shipping

We offer Standard Domestic US Shipping for $14.95*. We also offer Courier-specific choices from USPS, FedEx, and UPS, charged at our Negotiated Rates.

Any purchases above $49.99 will receive Free Standard Shipping within the US*!

*Shipping Courier will be the sole decision of Tile Mart - no exceptions*

Learn More

-

Bulk & International Orders

Please contact us directly with your

Contact Information
SKU of interested item
Quantity
Destination Address
If Destination has a Shipping Bay

so that we may get you the most accurate quote as quickly as possible...

Order Quantities that require Palletization will be charged
a Pallet Fee of $100 plus Life Gate Service Fee
(if destination doesn't have forklift / Shipping Bay)

Learn More